1. Definitions

1.1 “Company” refers to Concept Reality, Inc.

1.2 “Customer” refers to the purchaser issuing a purchase order.

1.3 “NRE” refers to non‑recurring engineering charges.

1.4 “Products” refers to all parts, components, or services supplied by the Company.

2. Quotation and Pricing

2.1 Prices include material and machining unless otherwise stated.

2.2 Prices are valid for 30 days from the date quoted.

2.3 Prices may change due to raw material, outside processing, or hardware market conditions.

2.4 Quoted prices apply only to the specified lot‑shipment quantity.

2.5 Quotes over $25,000 require a 25% deposit due upon receipt.

2.6 Due to market volatility and U.S. Government tariffs, all prices and availability are subject to change without notice.

2.7 Pricing and delivery depend on receipt of legible drawings, parts lists, specifications, quality documents, and solid models (preferred order: SolidWorks .sldprt, Parasolid .X_T, STEP, CATIA .CATpart, IGES).

3. Delivery

3.1 Delivery quoted is valid at the time of quotation. If the Customer does not promptly place a purchase order, delivery must be re‑confirmed.

3.2 Delivery and NRE are interrelated. If the part becomes delivery‑critical at order placement, NRE charges may recur on subsequent orders.

3.3 Delivery dates are estimates and not guarantees.

4. Scope of Work

4.1 Unless otherwise specified, parts are quoted complete per print or RFQ instructions.

4.2 All NRE is the property of the Company.

4.3 Work performed on Customer‑furnished material is on a best‑effort basis. The Company is not responsible for the value of Customer‑furnished material that becomes unusable.

4.4 The Company is not responsible for incorrect parts if design changes are made without revision updates.

5. Purchase Orders

5.1 Customers must review the Company’s Purchase Order Checklist.

5.2 Purchase orders must be submitted via email to the designated orders address.

5.3 Sales may be contacted via email or fax for order placement.

5.4 Changes after order acknowledgment may require a change‑order fee billed at $125/hour or a minimum of $75 per line item.

6. Quality and Compliance

6.1 FAIR is required unless otherwise specified.

6.2 Unless otherwise specified, the Company:

• Builds to DFARS requirements.

• Builds under ITAR restrictions.

• Does not default contracts to DPAS controls.

• Utilizes AS9102 First Article Reporting.

• Provides Certificates of Conformance and Material Certifications.

• Utilizes default AQL Sampling at Level II.

• Does not default to NADCAP finishing requirements.

• Does not maintain PPAP/FMEA/Gage R&R requirements.

• Provides standard shipping controls. 6.3 Non‑NADCAP finishing may be provided (Advanced Precision Anodizing).

7. Payment Terms

7.1 Payment terms beyond 30 days require a 15% price increase unless otherwise approved.

7.2 A 2% per‑month (24% annual) charge applies to payments made more than 30 days beyond terms.

7.3 Credit card payments incur a 3.5% processing fee.

8. Inspection and Acceptance

8.1 Customer must inspect delivered Products within 5 business days.

8.2 Failure to notify the Company of nonconformance within that period constitutes product acceptance.

8.3 Accepted Products are not eligible for return except under warranty.

9. Returns

9.1 Customers must request an RMA from their Company contact or via info@conceptreality.com.

9.2 No returns are accepted without a signed RMA form.

9.3 The Company is not responsible for improperly packaged products damaged during return shipping.

10. Shipping and Risk of Loss

10.1 All shipments are FOB the Company’s dock.

10.2 Upon tender to the carrier, title and responsibility for freight, insurance, and all transit‑related claims transfer to the Customer.

10.3 The Company assumes no liability for damage, loss, or delay after shipment departs its facility.

11. Warranty

11.1 The Company warrants that Products will conform to the agreed‑upon specifications at the time of shipment.

11.2 The Company makes no other warranties, express or implied, including merchantability or fitness for a particular purpose.

11.3 The Company’s sole obligation under warranty is repair, replacement, or credit at its discretion.

12. Limitation of Liability

12.1 The Company’s total liability is limited to the price paid for the specific Products giving rise to the claim.

12.2 The Company is not liable for indirect, incidental, consequential, or punitive damages, including lost profits or production delays.

13. Indemnification

13.1 Customer shall indemnify and hold the Company harmless from claims arising out of:

• Customer‑provided designs, models, or specifications

• Customer‑furnished materials

• Customer misuse or modification of Products

14. Intellectual Property

14.1 Customer retains ownership of its drawings and designs.

14.2 The Company retains ownership of all NRE, tooling, fixtures, and manufacturing processes.

14.3 No IP rights are transferred unless expressly agreed in writing.

15. Confidentiality

15.1 Both parties agree to protect confidential information, including drawings, models, and proprietary data.

15.2 Confidentiality obligations survive order completion.

16. Force Majeure

16.1 The Company is not liable for delays or failures caused by events beyond its control, including supply chain disruptions, natural disasters, labor issues, or government actions.

17. Entire Agreement

17.1 These Terms constitute the entire agreement between the parties and supersede conflicting terms in Customer purchase orders unless expressly accepted in writing.